Saddal Brothers Industry – Terms & Conditions

At Saddal Brothers Industry, we believe in clear communication and mutual understanding to ensure a smooth and successful collaboration with our clients. Below are the terms and conditions that govern our services:

1. Payment Terms:
  • 50% Advance Payment: To begin processing your order, we require a 50% advance payment. This allows us to allocate the necessary resources to start work on your custom order.
  • 50% Payment on Delivery: The remaining 50% is due upon completion of your order, prior to the delivery of the final product.
2. Shipping & Delivery:
  • Shipping: All shipping charges are calculated based on the delivery address and the size/weight of the order. We will provide you with the shipping cost prior to dispatch.
  • Delivery Timeline: We ensure timely delivery of all orders, but delivery times may vary depending on the complexity of the order and your location.
  • Custom Duties: All customs duties and taxes associated with the import/export of your order are the responsibility of the client. Saddal Brothers Industry is not liable for any additional charges incurred at customs.
3. Order Process:
  • Once we receive your order and advance payment, we begin the design and production process.
  • We will provide a sample for approval before proceeding with full production.
  • After the sample is approved, we continue with the creation of your order, ensuring the highest standards of quality.
  • Upon completion, we will notify you and arrange the final payment and delivery.
4. Custom Orders:
  • For custom designs, we work closely with clients to understand their specific needs and preferences. We strive to deliver products that align perfectly with your vision.
5. Quality Assurance:
  • We pride ourselves on the quality of our work and ensure every piece meets our high standards. If any issues arise with the finished product, please notify us promptly so we can address any concerns.

We value your business and are committed to providing exceptional hand embroidery services, from bullion badges to masonic regalia and uniform accessories. If you have any questions about our terms or the order process, please do not hesitate to contact us.

Thank you for choosing Saddal Brothers Industry!